Follows all internal health and safety policies and procedures, and works harmoniously and professionally with co-workers and supervisors.Ĥ. Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view. Communicates parking procedures to guests/visitors. Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations. Works with Concierge on all organized transportation.

Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information. Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage.Ģ. Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance).

Follows Forbes Travel Guidelines pertinent to Department (i.e. Carefully transfers guest belongings to storage or Front Desk. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure.

Provides Best in Class customer service during all guest interactions. This position works varied shifts as determined by business needs.ġ. Additionally the Bell Person is responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests ensuring the highest customer service standards of the Hotel brand are upheld at all times.

San manuel casino job fair 3222018